Navigating Difficult Conversations
Note: This course will earn you 7 PDUs.
Understand conflict and the sources of difficult conversations.
Identify what each of us brings to difficult interactions with others.
Consider what we can and cannot control in when faced with a difficult conversation.
Take an assessment to identify personal tendencies when managing conflict and learn how to expand approaches to resolving conflict successfully.
Use a framework for engaging in difficult conversations that results in better outcomes for all.
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