Performance Management
- 1 Day Course
- Language: English
Introduction:
Objectives:
After completing this course, students will know how to: – Identify difficult personality types and the effect they can have in an organization – Manage difficult employees and monitor their behavior – Document ongoing changes in behavior and performance – Communicate clearly and effectively, both verbally and nonverbally – Improve your listening skills – Communicate with difficult supervisors and co-workers – Identify types of employee dismissals – Identify the focus of feedback and give and receive feedback effectively – Provide positive and constructive feedback – Monitor performance afterwards – Identify communication styles – Manage difficult feedback sessions and identify when to avoid giving feedback – Identify some common myths associated with workplace conflicts, common reasons that conflicts arise, and types of workplace conflict – Distinguish between conflict management and conflict resolution – Identify conflict resolution styles, resolve workplace conflicts, including team conflicts, and identify the communication skills required to
Course Outline:
1 – Getting Started
- Workshop Objectives
2 – The Basics
- What is Performance Management?
- How Does Performance Management Work?
- Tools
- Case Study
3 – The Basics (II)
- Three Phase Process
- Assessments
- Performance Reviews
- Case Study
4 – Goal Setting
- SMART Goal Setting
- Specific Goals
- Measurable Goals
- Attainable Goals
- Realistic Goals
- Timely Goals
- Monitoring Results
- Case Study
5 – Establishing Performance Goals
- Strategic Planning
- Job Analysis
- Setting Goals
- Motivation
- Case Study
6 – 360 Degree Feedback
- What is 360 Degree Feedback?
- Vs. Traditional Performance Reviews
- The Components
- Case Study
- Module Six: Review Questions
7 – Competency Assessments
- Competency Assessment Defined
- Implementation
- Final Destination
- Case Study
8 – Kolb’s Learning Cycle
- Experience
- Observation
- Conceptualization
- Experimentation
- Case Study
9 – Motivation
- Key Factors
- The Motivation Organization
- Identifying Personal Motivators
- Evaluating and Adapting
- Case Study
10 – The Performance Journal
- Record Goals and Accomplishments
- Linking with Your Employees or Managers
- Implementing a Performance Coach
- Keeping Track
- Case Study
11 – Creating a Performance Plan
- Goals
- Desired Results
- Prioritization
- Measure
- Evaluation
- Case Study
12 – Wrapping Up
- Words from the Wise
- Lessons Learned
Enroll in this course
$395.00