Providing Outstanding Customer Service
- 1 Day Course
- Language: English
Introduction:
This one-day course will help you develop the perspective and skills to create memorable experiences for your customers. You will come away with an appreciation for the power and benefit of a positive customer service interaction for your customers, your organization, and you! Get insight into how customer service is about more than the issue you help solve at the moment – it is about creating advocates for your brand that help generate continuous value to your organization.
Objectives:
Define customer service in relation to both internal and external customers
Practice tips to internalize a healthy customer service mindset
Recognize the importance of identifying the customer’s needs and wants
Utilize techniques to connect with customers using different media
Deliver a customer service experience that creates brand evangelists
Course Outline:
1. Customer Service – Getting Started
- Who are your customers
- What is customer service
- Who provide customer service
2. The Customer Service Mindset
- The power of the first impression
- The importance of appearance
- Using energy to meet customer needs
- Dealing with heightened emotions
3. Identifying Customer Needs
- Understanding what customers value
- Values, assumptions, and points of view
- Meeting basic needs
- Exceeding expectations
4. Connecting with the Customer
- Listening and hearing
- Effective listening techniques
- Using different communication methods
- Effective digital communications
- Artificial Intelligence and customer service
5. Delivering Memorable Service
- Customer service as brand evangelism
- Passion and outstanding service
- Providing memorable service
Enroll in this course
$795.00 – $1,195.00
Abee, Alcomdale, Alpen, Athabasca, Atmore, Beamer, Bon Accord, Bondiss, Boyle, Busby, Calahoo, Calling Lake, Carbondale, Cardiff, Chisolm, Clyde, Colinton, Coronado, County of Athabasca, County of Thorhild, Dapp, Duagh, Egremont, Ellscott, Fawcett, Flatbush, Gibbons, Grassland, Halasa, Hondo, Island Lake, Island Lake South, Jarvie, Kerensky, Lamoureux, Lancaster Park, Larkspur, Legal, Sturgeon County, Westlock County, Meanook, Mearns, Mewatha Beach, Morinville, Namao, Nesto, Newbrook, Opal, Perryvale, Pibroch, Pickardville, Pine Sands, Radway, Red Water, Riviere Qui Barre, Rochester, Smith, South Baptiste, Sunset Beach, Tawatinaw, Thorhild, Villeneuve, Vimy, Westlock, Whispering Hills, White Gull
