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IT Service Management
ISACA
COBIT 2019 builds on and integrates more than 25 years of development in this field, not only incorporating new insights from science, but also operationalizing these insights as practice. The heart of the COBIT framework updates COBIT principles while laying out the structure of the overall framework including: New concepts are introduced and terminology is explained—the COBIT Core Model and its 40 governance and management objectives provide the platform for establishing your governance program. The performance management system is updated and allows the flexibility to use maturity measurements as well as capability measurements. Introductions to design factors and focus areas offer additional practical guidance on flexible adoption of COBIT 2019, whether for specific projects or full implementation. From its foundation in the IT audit community, COBIT has developed into a broader and more comprehensive information and technology (I&T) governance and management framework and continues to establish itself as a generally accepted framework for I&T governance.- 2 Days Course
- Live Virtual
$1,802.22PeopleCert
ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 21 PDUs.
This class includes an exam voucher.- 3 Days Course
- Live Virtual
$2,296.81 – $2,703.32PeopleCert
ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing.
This class includes an exam voucher.
- 3 Days Course
- Live Virtual
$3,231.79PeopleCert
This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. Armed with this knowledge and skill set, you will be confident in running those IT-enabled services, teams and workflows successfully.
This class includes an exam voucher.- 3 Days Course
- Live Virtual
$3,231.79PeopleCert
This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.
This class includes an exam voucher.
- 3 Days Course
- Live Virtual
$3,231.79PeopleCert
This course takes you on a digital strategy journey. Its iterative, eight-step model moves from “vision” through to “actions” and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise.
This class includes an exam voucher.
- 3 Days Course
- Live Virtual
$3,231.79PeopleCert
This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction.
This class includes an exam voucher.
- 3 Days Course
- Live Virtual
$3,231.79Six Sigma
Embark on a journey of learning and discovery with our interactive, foundational two-day training course, where you will explore the world of Lean methodology and apply the concepts during a simulated Kaizen event. This powerful approach encompasses a meticulously crafted set of principles and practices that have the remarkable ability to not only enhance but also revolutionize the efficiency and effectiveness of any process within your organization. From streamlining workflows to minimizing waste and maximizing value, this course will equip you with the tools to drive meaningful process improvements and elevate your professional prowess to new heights.
This course will earn you 19.5 PDUs.
- 2 Days Course
- Live Virtual
$1,619.28Six Sigma
Lean Six Sigma saves organizations time and money through continuous improvement. Employers therefore often pay a premium for Six Sigma trained and certified managers. Our Lean Six Sigma Black Belt training teaches you the strategies and tools necessary for leading process improvement in your organization and provides you with the Lean Six Sigma Black Belt Certification. Take your career to the next level by getting your Lean Six Sigma certification today! Upon successfully completing the course (attending all days, completing all assignments, passing the final exam, and submitting and passing the final Lean Six Sigma project), you will earn the Lean Six Sigma Black Belt (LSSBB) credential from Project Management Academy®. Project Management Academy is accredited by the Council for Six Sigma Certification (CSSC), an Official Industry Standard for Six Sigma Accreditation. Your final Lean Six Sigma project must demonstrate your ability to carry out a Six Sigma project (from creation to the final stages using the DMAIC/DMADV method).
Note: This course is conducted 2 Days/Week for 5 Weeks (Wednesdays & Fridays: 9am-5pm CST) for a total of 10 days of training to allow time for review and project development between course sessions. This course will earn you 80 PDUs.
- Multi-Week Course
- Live Virtual
$4,871.40
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