ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing.

This class includes an exam voucher.

This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

This class includes an exam voucher.

This course takes you on a digital strategy journey. Its iterative, eight-step model moves from “vision” through to “actions” and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise.

This class includes an exam voucher.

This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction.

This class includes an exam voucher.

Struggling with bottlenecks, rework, or wasted time in your processes? You’re not alone; process inefficiencies cost companies up to 30% of their revenue each year.

The Lean Foundations Workshop gives you the tools to change that. In just two days, you’ll go beyond theory and dive into real-world Lean techniques through an immersive Kaizen simulation. You’ll learn how to identify the root causes of inefficiency, eliminate waste, and boost the flow of value across any process, whether in operations, manufacturing, healthcare, or office workflows.

Led by expert instructors, this hands-on workshop introduces powerful tools like 5S, value stream mapping, and root cause analysis. You’ll leave with a practical Lean toolkit and a customized action plan to start improving processes immediately. Plus, you’ll earn 19.5 PDUs to help maintain your professional credentials.